Support

Most things can be done in the app. If you are stuck, contact us.

Contact

If someone is in immediate danger, call 112 first.

Common questions

I forgot my password

On the sign-in screen, choose Forgot your password? and enter your email. The link works once, for 30 minutes. Resetting signs you out everywhere.

I want to use a different email

In the app, go to Account → Security → Change email and confirm your password. We send a link to the new address; it works once, for one hour. Your email stays the same until you open it, and we tell the old address. Changing it signs you out everywhere.

I want a copy of my data

On the web, go to Account → Security → Download my data and confirm your password. You get a file with your account, your tasks and your reviews.

Something went wrong with a task

Open the task and choose Report an issue. A real person in our operations team reads every report. A task still in progress is paused until they review it.

How do I know the work was done?

A finished task comes with a written report, a timeline and photographs or notes from the location. When a provider checks in, you see the location their phone reported and how accurate it was.

How do I delete my account?

In the app, go to Account → Delete account, enter your password, type DELETE and confirm. If you can no longer sign in, email us from the address on your account.